About our Returns Policy

Balance & Harmony products purchased from our website can be returned for a full refund within 30 days of receipt of shipment in most cases. Please send the unwanted item(s) plus information including your name, address, and last four digits of the credit card you used to purchase the product with the return. You, our customer, are responsible for obtaining an authorization number from us and the expense of shipping that product back to us. Obtain an authorization number by e-mailing info@balanceandharmony.com and requesting the number.

We are always interested in having the best products and service for you our customer so if you could supply a brief reason for returning it will be used for the betterment of B&H products. You can expect a refund in the same form of payment originally used for your purchase within 30 days of our receiving your returned product. If any product is deemed unfit for return, B&H will notify you that the return has been rejected and no refund will be issued. You the customer can choose one of the following options:
1. The product will be shipped back to the customer; or
2. The product will be destroyed.
If you do not select one of the above options within 14 days of B&H informing you that your return has been rejected, the product will be destroyed.

About our Shipping Policy

Shipment Processing Time:

Balance & Harmony will make every attempt to ship all orders the day we receive them if they are received M-F before 3:00PM PST. If your order was received on a holiday or the weekend, it will be shipped on the next business day. If you have ordered a backorder/out-of-stock item, we will notify you that we will either cancel that item and issue a complete refund or ask if we might hold your order until the stock is replenished.
Shipping Price:
Orders within the United States will incur a shipping charge of $8.50 below $250.00; orders above $250.00 will be shipped without a shipping charge. Orders outside of the United States will be shipped for actual amount of the shipping charged to us by the carrier.
Shipping Methods:
We will try to use USPS Priority Mail. On some occasions we will use USPS Ground Advantage Mail. Still on other occasions we will use UPS.